000 00404nam a2200145Ia 4500
008 141015s9999 xx 000 0 und d
082 _a658.812
_bShe
100 _aSheth Jagdish
245 _aCustomer Relationship Management emerging Applications
260 _bTata Macgraw Hill Pub
_aNew Delhi
300 _a544p
365 _cRs.
366 _a01E365
_b5/30/2001
_cCrossword
700 _a Parvatiyar
999 _c283332
_d283332