| 000 | 00415nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 141015s9999 xx 000 0 und d | ||
| 020 | _a9788131715208 | ||
| 082 |
_a658.5 _bJOH |
||
| 100 | _aJohnston Robert | ||
| 245 | _aService Operations Management : Improving Service Delivery | ||
| 250 | _a2 nd ed | ||
| 260 |
_bPearson _aNew Delhi |
||
| 365 | _cRs. | ||
| 366 | _cSUNIL R CHAVAN | ||
| 700 | _a Clark Graham | ||
| 999 |
_c273575 _d273575 |
||