000 00443nam a2200145Ia 4500
008 141015s9999 xx 000 0 und d
020 _a9.78818E+12
082 _a658.5
_bKLA
100 _aKlassen robert
245 _aCases In Operations Management : Building Customer Value Through world-Class Operations
250 _aSage South Asia Edition
260 _bSage Pub
_aNew delhi
365 _cRs.
366 _a5211
_b1/28/2012
_cForward Books
999 _c273312
_d273312