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| 082 | _a658.812 / NAY | ||
| 100 | _aVidyanand Nayak | ||
| 245 | _aCases in CRM | ||
| 260 |
_aPune _bSCDL _c2009 |
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| 300 | _a164 Paperback | ||
| 520 | _aCases in CRM | ||
| 546 | _aEnglish | ||
| 650 | _aCustomer satisfaction, Marketing, Data management, Sales, Operational CRM | ||
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| 999 |
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