| 000 | 00457nam a2200157 a 4500 | ||
|---|---|---|---|
| 999 |
_c244408 _d244408 |
||
| 008 | 140310s9999 xx 000 0 und d | ||
| 020 | _a9788132109785 | ||
| 082 |
_a658.812 _bRAO |
||
| 245 | _aLittle Book of Big Customer Satisfaction Measurement | ||
| 260 |
_aNew Delhi _bSAGE Response _c2012 |
||
| 300 | _axvi, 164 p. | ||
| 650 | _aCustomer satisfaction | ||
| 650 | _aCustomer Relationship management | ||
| 700 | _aChandra, Subhash | ||
| 942 |
_2ddc _cB |
||