000			00517nam a2200181Ia 4500
008			140130s9999 xx 000 0 und d
020			_a9781439845813
082			_a658.4 KUR/FAN _bKUR/FAN
100			_aKureemum Baboo
245			_aYour Customer's Perception of Quality What It Means to Your Bottom Line and How to Control It
250			_a1
260			_bCRC Press _aNew York _c2011
300			_aviii,199 p.
500			_aCRM
650			_aQuality Management
700			_aRobert Fantina
942			_2ddc _cB
999			_c240884 _d240884