000 00473nam a2200169Ia 4500
999 _c238890
_d238890
008 140130s9999 xx 000 0 und d
020 _a8131501604
082 _a658.5
_bMET/MET
100 _aMetters Richard
245 _aSuccessful service operations management
250 _a2nd ed
260 _bThomson south western
_aUSA
_c2007
300 _a406 p.
650 _aOperations management
700 _aMetters Kathryn King and Pullman Madeleine
942 _2ddc
_cB