000			00513nam a2200169 a 4500
999			_c238484 _d238484
008			140130s9999 xx 000 0 und d
020			_a9788120329942
082			_a658.812 _bFJE
100			_aFjermestad, Jerry Ed.
245			_aElectronic Customer Relationship Management
260			_bPrentice Hall of India Private Limited _aNew Delhi _c2006
300			_axiii, 210 p.
650			_aElectronic commerce
650			_aCustomer relations Management
700			_aRomano, Nicholas C. Ed.
942			_2ddc _cB