000			00541nam a2200181 a 4500
999			_c238394 _d238394
008			140130s9999 xx 000 0 und d
020			_a9780609607725
082			_a658.812 _bSEY
100			_aSeybold, Patricia B.
245			_aCustomer Revolution : _bhow to thrive when customers are in control
260			_bCrown Business _aNew York _c2001
300			_axvii, 395 p.
650			_aStrategy
650			_aBranding
650			_aCustomer Relationship Management
700			_aMarshak, Ronni T. _aLewis, Jeffrey M.
942			_2ddc _cB