000			00582nam a2200181 a 4500
999			_c237793 _d237793
008			140130s9999 xx 000 0 und d
020			_a9780471702863
082			_a658.812 _bSPE
100			_aSpector, Robert
245			_aNordstrom Way to Customer Service Excellence : _ba handbook for implementing great service in your organization
260			_bJohn Wiley & Sons _aNew Jersey _c2005
300			_axviii, 270 p.
650			_aCustomer stores
650			_aDepartment stores
650			_aCustomer Relationship Management
700			_aMcCarthy, Patrick
942			_2ddc _cB