| 000 | 00432nam a2200145Ia 4500 | ||
|---|---|---|---|
| 999 |
_c237343 _d237343 |
||
| 008 | 140130s9999 xx 000 0 und d | ||
| 020 | _a9780131453562 | ||
| 082 |
_a658.834 3 _bTHO |
||
| 100 | _aThompson Harvey | ||
| 245 |
_aWho stole my customer : _bwinning strategies for creating and sustaining customer loyalty |
||
| 260 |
_bPearson _aNew Jersey _c2004 |
||
| 300 | _a210 p. | ||
| 650 | _aConsumer behavior | ||
| 942 |
_2ddc _cB |
||