| 000 | 00457nam a2200145 a 4500 | ||
|---|---|---|---|
| 999 |
_c236738 _d236738 |
||
| 008 | 140130s9999 xx 000 0 und d | ||
| 020 | _a9798176495973 | ||
| 082 |
_a658.812 _bGER |
||
| 100 | _aGerson, Richard F. | ||
| 245 |
_aMeasuring Customer Satisfaction : _b a guide to managing quality customer service |
||
| 260 |
_bViva Books Private Limited _aNew Delhi _c2004 |
||
| 300 | _a112 p. | ||
| 650 | _aCustomer relationship management | ||
| 942 |
_2ddc _cB |
||