| 000 | 00484nam a2200169 a 4500 | ||
|---|---|---|---|
| 999 |
_c236137 _d236137 |
||
| 008 | 140130s9999 xx 000 0 und d | ||
| 020 | _a9780787963880 | ||
| 082 |
_a658.812 _bGRI |
||
| 100 | _aGriffin, Jill | ||
| 245 |
_aCustomer Loyalty : _b how to earn it how to keep it |
||
| 260 |
_bJossey Bass _aSan Francisco _c2002 |
||
| 300 | _axvi, 252 p. | ||
| 650 | _aCustomer Loyalty | ||
| 650 | _aCustomer Services | ||
| 650 | _aCustomer Relationships Management | ||
| 942 |
_2ddc _cB |
||