| 000 | 00472nam a2200157 a 4500 | ||
|---|---|---|---|
| 999 |
_c234439 _d234439 |
||
| 008 | 140130s9999 xx 000 0 und d | ||
| 020 | _a9780724805358 | ||
| 082 |
_a658.812 _bDEN |
||
| 100 | _aDenham, Jennifer | ||
| 245 |
_aHandling Customer Complaints : _bturning challenges into opportunities |
||
| 260 |
_bPrentice Hall _aSydney _c1998 |
||
| 300 | _axiii, 194 p. | ||
| 650 | _aCustomer complaints | ||
| 650 | _aCustomer Relationship Management | ||
| 942 |
_2ddc _cB |
||