000			00487nam a2200169Ia 4500
999			_c234078 _d234078
008			140130s9999 xx 000 0 und d
020			_a9780452271029
082			_a658.562 _bCRE
100			_aCreech, Bill
245			_aFive Pillars of Tqm : _bhow to make total quality management work for you
260			_bPenguin Group _aNew York _c1994
300			_a548 p.
650			_aQuality control
650			_aQuality management
650			_aTotal quality management
942			_2ddc _cB