000			00414nam a2200157Ia 4500
999			_c233914 _d233914
008			140130s9999 xx 000 0 und d
020			_a1574441108
082			_a658.575 2 _bTER
100			_aTerninko John
245			_aStep by step qfd : customer driven product design
250			_a2nd ed
260			_bSt. Lucie press _aFlorida _c1997
300			_a224 p.
650			_aSales management
942			_2ddc _cB