000 00401nam a2200145Ia 4500
999 _c231611
_d231611
008 140130s9999 xx 000 0 und d
020 _a9780525934752
082 _a 658.562
_bCRO
100 _aCrosby, Philip B.
245 _aCompleteness :
_bquality for the 21st century
260 _bDutton Book
_aNew York
_c1992
300 _axix, 251 p.
650 _aTotal quality management
942 _2ddc
_cB