| 000 | 00458nam a2200157Ia 4500 | ||
|---|---|---|---|
| 999 |
_c231599 _d231599 |
||
| 008 | 140130s9999 xx 000 0 und d | ||
| 020 | _a9780471591290 | ||
| 082 |
_a658.5 _bKAP |
||
| 100 | _aKaplan Daniel I | ||
| 245 |
_aService success : _blesson from a leader on how to turn around a service business |
||
| 250 | _a1994 | ||
| 260 |
_bJOHN WILEY & SONS , INC _aNEW YORK _c1994 |
||
| 300 | _ax, 262 p. | ||
| 650 | _aGeneral management | ||
| 942 |
_2ddc _cB |
||