| 000 | 00530nam a2200169 a 4500 | ||
|---|---|---|---|
| 999 |
_c231521 _d231521 |
||
| 008 | 140130s9999 xx 000 0 und d | ||
| 020 | _a9780873891516 | ||
| 082 |
_a658.812 _bLAW |
||
| 100 | _aLawton, Robin L. | ||
| 245 |
_aCreating a Customer Centered Culture : _bleadership in quality innovation and speed |
||
| 260 |
_bASQC Quality Press _aMilwaukee _c1993 |
||
| 300 | _axviii, 177 p. | ||
| 650 | _aCustomer Service | ||
| 650 | _aTotal Quality Management | ||
| 650 | _aCustomer Relationship management | ||
| 942 |
_2ddc _cB |
||