000			00513nam a2200169 a 4500
008			140130s9999 xx 000 0 und d
020			_a0688088961
082			_a658.812 _bGLE
100			_aGlen, Peter
245			_aIts not My Department : _bhow to get the service you want exactly the way you want it
260			_bWilliam Morrow and Company _aNew York _c1990
300			_a241 p.
650			_aCustomer Services
650			_aEmployee Motivation
650			_aHuman Resource Management
942			_2ddc _cB
999			_c231104 _d231104