000			00421nam a2200145Ia 4500
999			_c230836 _d230836
008			140130s9999 xx 000 0 und d
020			_a9780452264366
082			_a658.562 _bCRO
100			_aCrosby, Philip B .
245			_aLets Talk Quality : _b96 questions you always wanted to ask phil crosby
260			_bPlume Book _aEngland _c1989
300			_a208 p.
650			_aTotal Quality Management
942			_2ddc _cB