| 000 | 00505nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140117s9999 xx 000 0 und d | ||
| 020 | _a9780471353799 | ||
| 082 |
_a 658.88 _bSCH |
||
| 100 | _aSchaeffer, H. R. | ||
| 245 |
_aFinancial Customer Service : _ba guide to making smarter business decisions |
||
| 260 |
_bJohn Wiley & Sons, Inc _aNew York _c1999 |
||
| 300 | _axxi, 261 p. | ||
| 650 | _aCustomer service | ||
| 650 | _aCredit departments | ||
| 650 | _aFinancial management | ||
| 942 |
_2ddc _cB |
||
| 999 |
_c225528 _d225528 |
||