000			00490nam a2200169 a 4500
008			140117s9999 xx 000 0 und d
020			_a9780750652445
082			_a658.3 _bLAS
100			_aLashley, Conrad
245			_aEmpowerment : _bhr strategies for service excellence
260			_bButterworth Heinemann _aOxford _c2001
300			_axvii, 300 p.
650			_aPersonnel Management;
650			_aEmployee Empowerment;
650			_aHuman Resource Management
942			_2ddc _cB
999			_c225523 _d225523