| 000 | 00479nam a2200169 a 4500 | ||
|---|---|---|---|
| 999 |
_c225125 _d225125 |
||
| 008 | 140117s9999 xx 000 0 und d | ||
| 020 | _a9788187233473 | ||
| 082 |
_a658.812 _bCAR |
||
| 100 | _aCartwright, Roger | ||
| 245 | _aHandbook for Managing Customer Satisfaction | ||
| 260 |
_bInfinity Books _aNew Delhi _c2001 |
||
| 300 | _axiv, 209 p. | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aCustomer Relationship Management | ||
| 700 | _aGreen, George | ||
| 942 |
_2ddc _cB |
||