000			00496nam a2200169Ia 4500
999			_c224679 _d224679
008			140117s9999 xx 000 0 und d
020			_a0071002006
082			_a658.562 _bCRO
100			_aCrosby, Philip B.
245			_aQuality Without Tears : _bthe art of hassle free management
260			_bMcgraw Hill International _aNew York _c1988
300			_axiii, 205 p.
650			_aQuality control
650			_aQualtiy manageement
650			_aTotal quality management
942			_2ddc _cB