000			00515nam a2200181Ia 4500
999			_c224014 _d224014
008			140117s9999 xx 000 0 und d
020			_a8187233176
082			_a658.562 _bDAV
100			_aDavis, Frank W
245			_aApplying Tqm To Customer Responsive Management
260			_bInfinity Books _aNew Delhi _c2000
300			_axvii, 416 p.
650			_aCustomer manageement
650			_aQuality management
650			_aTotal quality management
700			_aManrodt Karl B
942			_2ddc _cB