000			00489nam a2200169Ia 4500
999			_c223748 _d223748
008			140117s9999 xx 000 0 und d
020			_a9780761993063
082			_a658.401 3 _bMUR
100			_aMurthy, D. B. N.
245			_aManaging Quality : _ba practical guide to customer satisfaction
260			_bResponse Books _aNew Delhi _c1999
300			_a226 p.
650			_aConsumer satisfaction
650			_aQuality control
650			_aTotal quality management
942			_2ddc _cB