| 000 | 00503nam a2200169 a 4500 | ||
|---|---|---|---|
| 999 |
_c223745 _d223745 |
||
| 008 | 140117s9999 xx 000 0 und d | ||
| 020 | _a9781857882414 | ||
| 082 |
_a658.812 _bVAN |
||
| 100 | _aVandermerwe, Sandra | ||
| 245 |
_aCustomer Capitalism : _bincreasing returns in new market spaces |
||
| 260 |
_bNicholas Brealey Publishing _aLondon _c1999 |
||
| 300 | _axvi, 296 p. | ||
| 650 | _aCustomer services | ||
| 650 | _aCapatalism | ||
| 650 | _aCustomer Relationship Management | ||
| 942 |
_2ddc _cB |
||