| 000 | 00450nam a2200157 a 4500 | ||
|---|---|---|---|
| 999 |
_c223704 _d223704 |
||
| 008 | 140117s9999 xx 000 0 und d | ||
| 020 | _a9780471988014 | ||
| 082 |
_a658.812 _bMcK |
||
| 100 | _aMcKean, John | ||
| 245 |
_aInformation Masters : _bsecrets of the customer race |
||
| 260 |
_bJohn Wiley & Sons _aNew York _c1999 |
||
| 300 | _ax, 287 p. | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer relationship management | ||
| 942 |
_2ddc _cB |
||