000 00710nam a2200229Ia 4500
003 OSt
005 20240823150520.0
008 131217s9999 xx 000 0 und d
020 _a9788179929209
040 _cSIIB
041 _aEnglish
082 _a152.4 CAV
100 _aCava Roberta
245 _aDealing With Difficult People
260 _bJAICO PUB HOUSE
_aAHMEDABAD
_c2008
300 _a280
365 _cRs
520 _aTHIS BOOK CONTAINS TECHNIQUES TO HELP WORKERS KEEP THEIR COOL IN A VARIETY OF SITUATIONS INCLUDING ANGRY CUSTOMERS, ANNOYING CO-WORKERS, SUBORDINATES, BOSSES ETC.
650 _aPERSONALITY CONFLICTS,IMPROVE SKILLS (L-43)
650 _aGENERAL READING
942 _2ddc
999 _c157515
_d157515