| 000 | 00464nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 130610s9999 xx 000 0 und d | ||
| 020 | _a9.78159E+12 | ||
| 082 | _a658.812 REI/LOY 8491 | ||
| 100 | _aReichheld Frederick F. | ||
| 245 | _aLoyalty Rules : how todays leaders build losting relationships | ||
| 260 |
_aBoston _bHarvard Business Press _c2001 |
||
| 300 | _a"xiii, 213" | ||
| 365 | _cRupees | ||
| 530 | _bThe Forward Books | ||
| 650 | _aSales Management | ||
| 999 |
_c135520 _d135520 |
||