| 000 | 00436nam a2200157 a 4500 | ||
|---|---|---|---|
| 999 |
_c134843 _d134843 |
||
| 008 | 130610s9999 xx 000 0 und d | ||
| 020 | _a0761932968 | ||
| 082 |
_a658.812 _bSET |
||
| 100 | _aSeth, Rakesh | ||
| 245 |
_aCreating Customer Delight : _bthe how and why of CRM |
||
| 260 |
_aNew Delhi _bResponse Books _c2005 |
||
| 300 | _a154 p. | ||
| 650 | _aCustomer Relationship Management | ||
| 700 | _aSeth, Kirti | ||
| 942 |
_2ddc _cB |
||