| 000 | 00447nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 130610s9999 xx 000 0 und d | ||
| 020 | _a9812531432 | ||
| 082 | _a658.8 GRO/SER 3923 | ||
| 100 | _aChristian Gronroos | ||
| 245 | _aService Management and Marketing | ||
| 260 |
_aEngland _bJohn Wiley & Sons Ltd. _c2001 |
||
| 300 | _a"x, 394, 1" | ||
| 365 | _cRupees | ||
| 530 | _bGoel Book Agencies 8590 / 23.02.07 | ||
| 650 | _aService Marketing | ||
| 999 |
_c133377 _d133377 |
||