| 000 | 00471nam a2200169Ia 4500 | ||
|---|---|---|---|
| 999 |
_c133374 _d133374 |
||
| 008 | 130610s9999 xx 000 0 und d | ||
| 020 | _a9788177588101 | ||
| 082 |
_a658.8 _b HAK/SER |
||
| 100 | _aCengiz Haksever | ||
| 245 | _aService management and operations | ||
| 250 | _a2nd ed | ||
| 260 |
_bDorling Kindersley ( India ) Pvt.Ltd. _aNew Delhi _c2000 |
||
| 300 | _axx, 584 p. | ||
| 650 | _aServices Marketing | ||
| 700 | _aRoberta S. Russell | ||
| 942 |
_2ddc _cB |
||