000 00451nam a2200157Ia 4500
008 130610s9999 xx 000 0 und d
020 _a8131401723
082 _a658.812 JAY/EFF 3483
100 _aS. Jaya Krishna
245 _aEffective E - CRM : Practices and Perspectives
260 _aHyderabad
_bICFAI University Press
_c2006
300 _a"6, IX, 176, 7"
365 _cRupees
530 _bICFAI 128 / 15.12.06
650 _aSales Management
999 _c133206
_d133206