000 00508nam a2200193Ia 4500
003 OSt
005 20181229142530.0
008 130610s9999 xx 000 0 und d
020 _a8178815656
040 _aSCMS
082 _a658.812 PRA/UND
_b1489
100 _aR.S. Prasad
245 _aUnderstanding CRM ; Present and Future
260 _aHyderabad
_bThe ICFAI University Press
_c2005
300 _a"xii, 249, 10"
365 _cDeutsch Mark
530 _bICFAI 12412 / Press / 2006
942 _2ddc
999 _c132392
_d132392