000			00381nam a2200133Ia 4500
008			131003s9999 xx 000 0 und d
082			_a650.13 WAL/KAS
100			_aWaldron, Vincent R.
245			_aManaging Risk in Communication Encounters : Strategies for the Workplace
260			_bSage _aNew Delhi _c2011
300			_a256
365			_cRs
650			_aMedia & Communication
999			_c130836 _d130836