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|---|---|---|---|
| 008 | 131008s9999 xx 000 0 und d | ||
| 020 | _a9789812403681 | ||
| 082 |
_a004.0688 _bKNA |
||
| 100 | _aKanpp, Donna. | ||
| 245 |
_aA Guide To Customer Service Skills For the : _bHelp Desk Professional |
||
| 260 |
_bThomson Course Technology _aSingapore _c2002 |
||
| 300 | _axvi, 288 p. | ||
| 546 | _aEnglish | ||
| 650 | _aMarketing And Sales | ||
| 942 |
_2ddc _cB |
||
| 999 |
_c119939 _d119939 |
||