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LITTLE BOOK OF BIG CUSTOMER SATISFACTION MEASUREMENT by RAO AJIT AND CHANDRA SUBHASH Publication: NEW DELHI SAGE PUBLICATIONS 2012 . 164 Date: 2012 Availability: Items available: Symbiosis Centre for Management and Human Resource Development (2),
The customer experience edge : by Soudagar, Reza. | technology and techniques for delivering an enduring, profitable and positive experience to your customers / Publication: New York : McGraw-Hill, 2012 . xxvi, 292 p. : 24 cm. Date: 2012 Availability: Items available: Symbiosis School of Media & Communication, Bengaluru (1),
Simply better : by Barwise, Patrick. | winning and keeping customers by delivering what matters most / Publication: Boston : Harvard Business School Press, 2004 . xiv, 216 p. : 25 cm. Date: 2004 Availability: Items available: Symbiosis International University Central Library (1),
Making customers matter.   Publication: Boston, Mass. : Les50ns, 2010 . x, 99 p. ; 19 cm. Date: 2010 Availability: Items available: Symbiosis International University Central Library (1),
The loyalty effect : by Reichheld, Frederick F. | the hidden force behind growth, profits, and lasting value / Publication: Boston, Mass. : Harvard Business School Press, 2001 . xviii, 323 p. : 24 cm. Date: 2001 Availability: Items available: Symbiosis International University Central Library (1),
The ultimate question 2.0 : by Reichheld, Frederick F. | how net promoter companies thrive in a customer-driven world / Publication: Boston, Mass. : Harvard Business Press, 2011 . xi, 290 p. ; , Previously published under title: Ultimate question. 24 cm. Date: 2011 Availability: Items available: Symbiosis International University Central Library (1),
God is a salesman : by Stevens, Mark, | learn from the master / Publication: New York : Center Street, 2008 Date: 2008 Availability: Items available: Symbiosis School of Media & Communication, Bengaluru (1),
Raving fans : by Blanchard, Kenneth H. | a revolutionary approach to customer service / Publication: New York : Morrow, 1993 . xii, 137 p. ; 22 cm. Date: 1993 Availability: Items available: Symbiosis School of Media & Communication, Bengaluru (1),
The little book of big customer satisfaction measurement / by Rao, Ajit, Publication: New Delhi Sage Response 2012 . xvi, 164 pages : 21 cm Date: 2012 Availability: Items available: Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1),
The must have Customer by Gordman, Robert | 7 steps to winning the customer you haven't got Publication: New York Truman Talley Books/St. Martin's Press 2006 . viii, 310 pages ; 22 cm Date: 2006 Availability: Items available: Symbiosis Institute of Business Management - Hyderabad (1),
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