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1. Tao of loyalty by Rao Ajit Publication: New Delhi Response Books 2006 . 257 Date: 2006 Availability: Items available: Symbiosis Centre for Management Studies, Vimannagar (1),
2. The little book of big customer satisfaction measurement / by Rao, Ajit, Publication: New Delhi Sage Response 2012 . xvi, 164 pages : 21 cm Date: 2012 Availability: Items available: Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1), Symbiosis International University Central Library (1),
3. Little Book og Big Customer Satisfaction Measurment by Rao Ajit Publication: . 164p Availability: Items available: Symbiosis Institute of Management Studies (1),
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