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THE NEW GOLD STANDARD by MICHELLI JOSEPH A Publication: NEW DELHI TATA MACGRAW HILL 2008 . 284 Date: 2008 Availability: Items available: Symbiosis Institute of International Business (1),
THE STARBUCKS EXPERIENCE:5 PRINCIPLES FOR TURNING ORDINARY INTO EXTRAORDINARY by MICHELLI,JOSEPH A. Publication: NEW DELHI TMH 2006 . xiv,208 , MANAGEMENT Date: 2006 Availability: Items available: Symbiosis Institute of Computer Studies and Research (1), Symbiosis Institute of Management Studies (1),
The New Gold Standard:5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company by Michelli Joseph.A Publication: New Delhi Tata Mcgraw Hill Publishing Company Ltd. 2008 . 284 , Leadershiip Date: 2008 Availability: Items available: Symbiosis Institute of Operation Management (6),
The Starbucks Experience:5 Principles For Turning Ordinary Into Extraordinary by Michelli Joseph.A Publication: New Delhi Tata Mcgraw Hill Education Private Limited 2007 . 208 Date: 2007 Availability: Items available: Symbiosis Institute of Operation Management (1),
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