TY - BOOK AU - DENTON, KEITH D. TI - SERVICE TRAINER HANDBOOK U1 - 658.311 PY - 1992/// CY - NEW YORK PB - MCGRAW-HILL KW - SERVICE TRAINER HANDBOOK KW - MANAGEMENT N1 - POPULAR BOOK HOUSE; POPULAR BOOK HOUSE896/92-93/12.3.93; 896/92-93/12.3.93 ER -