TY - BOOK AU - Ranadive, Vivek TI - Power to Predict: how real time business anticipate customer needs create opportunities and beat the competition SN - 9780070616028 U1 - 658.703 PY - 2006/// CY - New Delhi PB - Tata McGraw Hill Publishing Company LIimited KW - Selling KW - Customer Services KW - Customer Relationship Management ER -