TY  - BOOK
AU  - LLYOD,VERNON
TI  - ITIL CONTINUAL SERVICE IMPROVEMENT(BEST MANAGEMENT PRACTICE)
SN  - 9.78011E+12
U1  - 338.47004 LLY 
PY  - 2011///
CY  - LONDON
PB  - TSO
KW  - MANAGEMENT,INFORMATION TECHNOLOGY,BUSINESS,ECONOMICS
N1  - MANAGEMENT(IT)
N2  - ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.This book
ER  -