TY - BOOK AU - GILLEN, TERRY TI - POSITIVE INFLUENCING SKILLS: DEVELOPING SKILLS U1 - 158.2 PY - 1997/// CY - BOMBAY PB - JAICO PUB. HOUSE KW - POSITIVE INFLUENCING SKILLS: DEVELOPING SKILLS KW - INTERPERSONAL RELATIONS N1 - SYSTEMS SALES; SYSTEMS SALES959/27.12.97; 959/27.12.97 ER -