TY  - BOOK
AU  - MAHFOOD, PHILLIP E. 
TI  - CUSTOMER CRISIS
U1  - 658.812 
PY  - 1993///
CY  - NEW DELHI
PB  - AFFILIATED EAST-WEST PRESS PVT. LTD.
KW  - CUSTOMER CRISIS
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
N1  - MODERN BOOK SHOP; MODERN BOOK STALL124/5.8.94; 124/5.8.94
ER  -