TY  - BOOK
AU  - Tyagi K. Rajesh
AU  - Gupta Praveen
TI  - Complete and Balanced Service Scorecard : : creating value through sustained performance improvement
SN  - 9788131724712
U1  -  658.4013 
PY  - 2009///
CY  - New Delhi
PB  - Pearson
KW  - Performance management
KW  - Service management
KW  - Total quality management
ER  -