TY  - GEN
AU  - Brown, Steve
AU  -  Bessant, J. R.
AU  - Lamming, Richard
TI  - Strategic operations management
SN  - 9781138566132
U1  - 658.8 
PY  - 2013///
CY  - London
PB  - Routledge
KW  - Strategic planning
KW  -  Production management
KW  -  Strategic Operations
KW  - Operations Management
N2  - This text reveals that successful operations management depends on developing strategies which combine manufacturing and service expertise and competencies to provide a comprehensive customer offering. This means that strategic relations must be established with many other players - operations management is no longer a firm-specific matter." "Strategic Operations Management combines four themes; strategy, services, innovation and management of relationships both with other parts of the organization and in supply chains and networks. This is supported by dividing chapters into a past/present/future scenario approach which illustrates how these strategies affect business."
ER  -