TY  - GEN
AU  - Sharma, Sunil
TI  - Total Quality Management : concepts, strategy and implementation for operational excellence
SN  - 9789351502814
U1  - 658.4013 
PY  - 2016///
CY  - Los Angeles
PB  - Sage Publications
KW  - Total quality management.
KW  - Management -- India.
KW  - Total quality management -- Problems, exercises, etc
N2  - Contents
Total quality management; evolution, models and frameworks
TQM and design
TQM and organisation
TQM and purchasing and supply management
Statistical process control
The six sigma approach
TQM and advanced manufacturing technology and systems
TQM and the customer
Toolkit for TQM
Quality management systems
Concurrent implementation of QMS, EMS and OHSAS; integrated management systems
ER  -