TY  - BOOK
AU  - Boulle,Laurence
TI  - Mediation: skills and techniques 
T2  - LexisNexis skills series
SN  - 9780409325782 
U1  - 347.09 
PY  - 2013///
CY  - Chatswood
PB  - LexisNexis
KW  - Mediation
KW  - Dispute resolution (Law)
KW  - Conflict management
N1  - Previous edition.: 2001; Includes bibliographical references (pages 457-461) and index; Also available online
N2  - This book is designed to deal with the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators to assist the parties decision-making process
ER  -